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Ordering from Fatale




General Order Information


Shipping Options & Rates


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100% Satisfaction



About DVD and Video Formats


Frequently Asked Questions


Privacy Policy


Email Policy


What Our Customers Say


We accept MasterCard, Visa & American Express by credit card or Paypal.


PayPal


Customer Service

For Customer Service,
send a message to:
Customer_Service@fatalemedia.com

Or you may call us toll free at
1-888-5-FATALE (1-888-532-8253).


What Our Customers Say



Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Fatale Media or its content suppliers and protected by the U.S. and international copyright laws. The compilation of all content on this site is the exclusive property of Fatale Media or its content suppliers and is protected by the U.S. and international copyright laws. On this site, all the software used is the property of Fatale Media or its software suppliers and protected by the U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including but not limited to the aggregation, reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Fatale Media, Inc.
1537 Fourth Street, Ste. 193
San Rafael, Ca 94901

1-888-5-FATALE (1-888-532-8253)


Fatale Media Ordering Information

Fatale Media can ship virtually anywhere in the world. Please read about our shipping options.

All orders processed within 24 hours of receipt.
Orders received before 4 p.m. Pacific Standard Time (U.S.) are processed and shipped that day. Orders received after 4 p.m. PST are processed and shipped the next morning.


G E N E R A L   O R D E R   I N F O R M A T I O N

All credit card transactions from our online store are encrypted for your protection using Secure Server technology. Your credit card and personal information remains strictly confidential and is transmitted by the safest means possible.

  • To place a secure order by credit card or PayPal, please go to our store; just click here. This is the fastest way to order.

  • We accept MasterCard, Visa, American Express and PayPal.

  • UPS deliveries require a street address in the U.S. Priority Mail is required for all P.O. Boxes. For deliveries to Alaska and Hawaii, we recommend UPS Air but will happily ship your order via Priority Mail.

  • If you like, you may print out the order form and mail it with your check, money order or credit card information, payable in U.S. dollars, to Fatale Media, 1537 Fourth Street, Ste. 193, San Rafael, CA 94901. Be sure to include your name, address, shipping address if different and phone number.

  • You may also fax your order form to +1-650-745-4009

  • International orders will be converted by the credit card company at the day's current exchange rate.

  • California residents must add sales tax.

  • All of our titles are shipped discretely, in plain packaging with Fatale Media on the return address.

  • To receive a catalog, for you or for a friend, simply fill out our online Catalog Request Form, or call 1-888-5-FATALE (1-888-532-8253) and leave your name and address.




S H I P P I N G   O P T I O N S   &   R A T E S

 

    Next-Day Air
    (UPS) and 2nd-Day Air (UPS) service is available for orders shipped to destinations within the United States only. UPS deliveries require a street address. UPS will not deliver to P.O. Box addresses.

    8.25% California State Sales Tax will be applied to merchandise totals on orders with California billing addresses (shipping charge not taxed).

  • For international orders, you may order:
    • Securely online with your credit card (Visa, MasterCard & AmEx.)
    • Securely online with PayPal.
    • By mail with an international check or money order, U.S. dollars drawn on a U.S. bank
    • By wire transfer using MoneyGram

  • For international orders, please allow 1-2 weeks for delivery.
The tables below reflect the shipping charges which will be applied to all orders:


U.S. First Class (3-4 days)
  1-2 DVDs FREE SHIPPING
  3 or more DVDs FREE SHIPPING


U.S. 2nd-Day Air
  1 DVD $25.00
  2-5 DVDs $28.00
  6 or more DVDs $30.00


U.S. Next Day Air
  1 DVD $35.00
  2-5 DVDs $55.00
  6 or more DVDs $65.00

U.S. Priority Mail (2-3 days)
  1 DVD $6.95
  2 DVDs $6.95
  3 or more DVDs FREE SHIPPING


Canada, Mexico
  1-2 DVDs $7.49
  3-4 DVDs $14.95
  5 or more DVDs $29.95


U.K., Europe, Australia, NZ, South Africa, Russia and all other countries
  1-2 DVDs $8.49
  3-4 DVDs $22.49
  5 or more DVDs $29.95





W E   G U A R A N T E E   Y O U R   1 0 0 %   S A T I S F A C T I O N

Your happiness and satisfaction are important to us here at Fatale. If for any reason you find your selection to be less than what you hoped for or expected, simply call or e-mail us and we will gladly--and immediately--replace or exchange your video refund your money or issue a Fatale store credit, whichever you choose. No questions asked.

We make our videos with love, and you deserve only the best in customer service and care. We value your opinion. Whatever we can do to make your experience more enjoyable, please don’t hesitate to let us know.

We invite you to read what our customers say.
Christi Cassidy and Nan Kinney
Fatale Media, Inc.

christi@fatalemedia.com
nan@fatalemedia.com

Toll-free within the U.S.: 888-5-FATALE (1-888-532-8253)
Fax: +1-650-745-4009




A B O U T   D V D   A N D   V I D E O   F O R M A T S

DVD Formats
All Fatale Media DVDs play worldwide. There is no region code or area code to select.

Video Formats
All our videos follow the NTSC format. You must specify if you desire your videos in PAL format or video format noted below. Please check your video manual for your standards.

NTSC: Video standard for North America and most of Central America and the Caribbean; Japan and S. Korea; and U.S. possessions or former possessions.

PAL (& SECAM): Video standard for Australia, Singapore, China and all of former Western Europe except France; former Yugoslavia; and most of Western Europe's former possessions. If you are in a SECAM country (France or former Iron Curtain) it is likely your VCR will also play PAL tapes.

We will do our best to make sure you have ordered the correct video format for your country. If we have a question about your selection, we will contact you to double-check your order. On the off-chance we cannot reach you, we will ship the video format you ordered.

We ship worldwide. If for any reason you suspect your order was confiscated or rejected by customs, we will send a replacement order to you. But you must notify us via phone, fax, e-mail or mail if you do not receive your order in a reasonable time. We encourage you to check your country or state laws regarding adult material.

If you are unsatisfied with your order, please contact us to arrange an exchange, replacement or credit. Our goal and mission is your satisfaction.

Legal Stuff:
Any product purchased at this site cannot be used against Fatale Media or any of its subsidiaries in any conceivable manner.

If you place an order which violates your local laws, Fatale Media cannot be held responsible for any prosecution whatsoever.

With submitting your order, you're accepting our business terms as outlined above.







To order videos by phone, call 1-888-5-FATALE (1-888-532-8253).

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Copyright © 2017 Fatale Media, Inc., 1537 4th St., Ste. 193, San Rafael, CA, 94901
E-Mail: Customer_Service@fatalemedia.com

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